ShipStation Community

I don't understand why ShipStation's API is so limited in its functionality. I am limited to Customer Name, Item Keyword or Country Code when searching for orders or shipments. Customer ID or Email Address is common sense to find specific customer orders or shipments. ... View more

Like probably many others are, I'm having to do a workaround to get past the inability to integrate Amazon fulfillment in Europe (and Canada while our integration is for some reason broken).   Basically, I have to manually create a Multi-Channel Fulfillment order in Amazon sellercentral for each order that comes in on our website. (Again-- Please create an Amazon Europe Integration!)   I then need to wait until the order is processed and shipped from Amazon's warehouse, checking back the next day to pull the tracking number. (Do you see how this could be annoying?)   Once I have looked up the MCF orders individually, and pulled the tracking numbers individually, I then need to go back to Shipstation and individually copy/paste the shipping numbers into the "mark order as shipped" popup. These tracking numbers often come in the format of "TBC123456789012" and are not assigned to USPS or UPS or Fedex or any other carrier, other than Amazon's delivery team itself.   The carrier (Amazon Logistics) is not listed as an option for tracking, and "FBA" is not listed as a Ship From location, because it is a fulfillment provider not a Ship From location. The ShipStation support team member I spoke with about this issue recommended just using the carrier "Other". So I did.   However, when a customer gets an automated tracking email saying "Your package has been shipped using Other. Click here for tracking information: TBC123456789012" and there is no link... We get confused emails.    I came up with a very simple solution that someone on your team could probably implement in 15 minutes. Just add "Amazon Logistics" as a carrier. And then have the tracking information for that carrier go through www.swiship.com. It would be so simple as a temporary solution in comparison to building and testing the Amazon Europe APIs.   Because even though I can tolerate *my team's* experience generating these orders being less than ideal, having *our customers'* experience be confusing and poor is a hard pill to swallow.    That said, doing all of this is a time suck, and I would really appreciate movement on developing the Amazon Europe integration for this post-Brexit reality. ... View more

Hi all! It's a shame that estimated rates are not supported for the two major carriers in UK by Shipstation - is this on the horizon at all to be implemented? There are some great apps such as Lifetimely that integrates with Shipstation and this integration would be incredibly useful for our business, however we can not use it because of the unsupported estimated rates.  Looking forward to hearing from someone!  Thanks! G ... View more

It is common practice now to add an upsell app post purchase. Shopify supports updating orders after the order is created - with apps like One Click Upsell from Zipify and Carthook.    This was a popular requested feature on the previous Shipstation communit board before that community board was depepricated. If shipstation supported order edits, support for shopify order holds, or had the option for a delay on orders these apps and the upsell add to cart would work as expected.   Would love to see this supported with Shipstation soon. ... View more

Hi team,   Please extend Amazon MCF integration to amazon.com.au users. MCF is available in the Australian marketplace and should be catered to the same way as it is for US, UK & CA users.   Cheers ... View more

When attempting to use the Rate Browser, it throws the following error. "One or more providers reported an error. Province required to obtain Canadian rates. Please note, UPS Canadian rates can only be retrieved when a specific order is selected."   It would be great if we could use the rate browser to browse rates for our carrier.  The browser does not allow for entering a Province in as is required by UPS.  Can we get this working so that I don't have to create fake orders just to see how much it would cost to ship a package? ... View more

I'd like to see my cart's order number ported into FBA Amazon, to maintain consistence and make tracking easier, when there is a delivery problem. As of now, the order number is not ported, so Amazon assigns a unique order ID that is very long and cumbersome. If shipworks ports our order numbers into FBA Amazon, we can trace them when necessary very easily. ... View more

Would it be possible to add support for the USPS Global Express Guaranteed (GXG) shipping option? Details: https://www.usps.com/ship/gxg.htm I don't see it mentioned on Express1's site, by Endicia supports it: http://www.dymoendicia.com/tools-resources/harrys-hints/global-express-guaranteed Sometimes we have orders that ship in boxes too large for USPS Priority & Express, but GXG allows the larger sizes. (ex: 24"x15"x24" to Australia) UPS supports that size, but the rates are significantly higher then USPS GXG. Thank You, Rich ... View more

We sometimes have orders where... when we pull them, we realize that we have just ran out of stock. So we place the order on "hold", give it to our office to refund. They refund it, and I would expect shipstation to update the order to quantity zero. Or a way for us to re-map the order status "refunded" to cancel shipment... Something?! But instead. The order stays in "on hold" until we cancel it...  ... View more

First off I'd like to say thank you to my support rep, he was able to help me understand what was going on. Second I want to request that ShipStation integrates EDI into their customs documentation. I couldn't for the life of me understand why Shipstation Carrier Services internal UPS account does NOT use EDI, while a manually installed External Third Party UPS "Other" carrier service WILL use EDI as it should. This is 2021 and EDI has been around for 50 years. Every major business/company has at some point used EDI to transmit their information back and forth. I know I am not the FIRST person to want the internal UPS account to EDI send customs documentation, so I don't have to print the physical copies and affix them in the clear plastic pouch to the box every time I ship to Canada. No. That's not a good decision for me. We need EDI for customs documents on the internal UPS account via Shipstation Carrier Services. It's too late in the game to be asking for this... please make it happen. ... View more

We have been employing shipstation as our primary shipping software domestically. We would also like to incorporate shipstation as our primary shipping software for "BULK INTERNATIONAL" Shipments. Currently shipstaton does not offer the ability to add the SED/EEI filed to the label that is generated. To ship internationally the label must have an AES Citation. Shipstation does not cover EEI, Most shipping software such as shiprush and shipwire already incoporate these features and they should be easy to implement. In addition to the AES citation we would like an editable platform for commercial invoice generation. Currently Trade documents are generated with the same billing and shipping we would like to provide examples/images of a template that will allow us editable commercial invoice to both attached electronically and print out of shipstation for export purposes. Thank you Regards, ... View more

Hello, We are desperate for Shipstation to integrate Royal Mail 1D and 2D barcodes into the tracking fields. Especially for CRL services. These barcodes are used as tracking reference numbers and provide delivery confirmation. This is now a requirement by eBay and something we are currently having to manually upload. This is a very long and painful process, that could easily be resolved if Shipstation were to extract the data. Thank you, ... View more

It would be great to have the ability to bulk resubmit vailed notifications to Amazon Market Place through ShipStation at the end of the day. Our workflow doesn’t allow us to use batching for our orders and we are left with 1,000s of daily orders throttled with failed notifications. Currently we are contacting ShipStation nightly to bulk resubmit the orders otherwise we would need to manually update Amazon accounts one at a time. Having an auto feed that could bulk resubmit these failed orders at the end of the day would be a valuable time saver for all parties. ... View more

Probably like a few others on here. I currently sell in the UK and have a click & drop account. As most of my items are "small parcels" they tend to go Evri or RM.   There is however a massive opportunity for Shipstation (revenue) to capitalise on a really daft flaw in the RM system. As a small seller, you sign up for a Click & Drop account (these can't be integrated with shipstation) You sell more & realise what a time saver shipstation is You apply for an OBA from Royal Mail (you need to send minimum 1000 parcels a year) You then receive a quote from RM and see that as a business they charge you more than you pay click & drop (unless you are sending 10's of thousands of items) It would be great much like the UPS that has been added to get RM via shipstation. I appreciate that the way RM works there may be a fair amount of added complexity as they work on average weights rather than banded weights or volumetric weights per shipment such as other providers. On a very basic level I think a simple integration of the following service on 2kg and under could be a great addition (I'm sure from all the data you could see how many UK sellers are posting what sized items etc) Royal Mail 24 Royal Mail 48   Thanks ... View more

Would like to see the check our rates option available for Shift4 Stores. ... View more

my idea is that we can see in shipstation that a customer wants their order gift wrapped. ... View more

It would be nice if there was a field in the shipping calculator that will allow us to quote the shipping cost with the carrier insurance included. Right now, we have to either make an order, or click Create Label and then add the value and go through each shipping method to give the customer an accurate cost. ... View more

USPS label manager to track non active labels and request refund before they expire. Sometimes labels are created and prepaid but are then never used. It would be great to have a feature that track labels that do not go live and make it easy to request refund before they expire. ... View more

A couple of years ago a number of us requested ShipStation integration with Stripe. In our case, because Amazon stopped hosting webstores about a year ago, we migrated to a GoDaddy online store which uses Stripe and PayPal for payment processing. PayPal orders pop into ShipStation just fine as usual, but we have to manually create orders coming in via an email from GoDaddy/Stripe. ShipStation was then integrated with Stripe Relay for mobile apps. We do get a fair amount of customer traffic from mobile devices, and I imagine Stripe Relay integrates and works well with ShipStation for those who are able to develop mobile apps for their business. However, those of us that use Stripe and don't have a mobile app developer are unable to receive our orders in ShipStation because they are processed with the non-Relay version of Stripe. It sure would be nice to be able to use ShipStation's powerful business statistics features and reporting capabilities to help us analyze our GoDaddy/Stripe orders as part of our overall sales without having the pain of manually entering every order. ... View more