ShipStation Community

ShipStation Release Notes, Mar 11 - Mar 18

Improvements Features Shipsurance Terms & Conditions: We have improved the ShipStation UI to better present and explain Shipsurance Terms & Conditions (T&Cs). We replaced the letter “I” icon link with...

ShipStation Release Notes, Feb 25 - March 4

This round of releases focuses mostly on international integration fixes and bug fixes in the Orders and Shipments interfaces. Improvements Features You can now hit the Tab key on your keyboard to mov...

ShipStation Release Notes, Feb 11 - Feb 18

This round of updates focuses heavily on bug fixes for many of our features! Improvements Features Order Detail Item Names: We’ve improved the Order Details to show the full name of the product instea...

ShipStation Release Notes, Jan 24 - Feb 4

Improvements Features Returns: You can now export your return records from the Returns page in the Shipments tab. Previously, this option was only available in the Legacy Layout of ShipStation.Click t...

ShipStation Refer a Friend Program

Our community of shippers is growing every day. Let your friends in on the secret of how you Get Ship Done. Refer your fellow business owners to ShipStation and get $30 as a thank you! When you sign u...

ShipStation Release Notes, January 10 - 21

Improvements Features V3 can now Combine Orders that do not include Items. This also fixes the error "One or more of the orders you selected was already combined. Please make a different selection" In...

Upcoming Event: MetaPack The Delivery Conference 2022

Hello Community Members, We would like to announce that fellow Auctane Brand Metapack will be hosting The Delivery Conference on February 8th and you are all invited to attend. This event will focus o...

New Insights Design is Coming!

ShipStation is excited to announce we will be updating the design of our Insights pages in the upcoming weeks! The new design affects the visualizations provided on the Overview, Operations, Customer ...

USPS Service Updates, January 2022

USPS Services to Hong Kong The USPS has suspended all services to Hong Kong as of January 14th, 2022. Both commercial passenger flights and cargo flights from the USA to Hong Kong are banned for an in...

ShipStation Release Notes, January 3-7

This most recent round of releases focuses on bug fixes. No improvements or new features this week, but check back soon as we have some great stuff coming up! Bug Fixes Features Ship Date: We correcte...

Celebrating one year of ShipStation Community *SWAG GIVEAWAY ALERT*

Hello amazing community members, Happy New Year! We are so excited not only to welcome you to 2022 but to celebrate one year of this community space. Since our launch on January 7th, 2021, we have had...

ShipStation Improvements and Bug Fixes (December 17 - 31 )

As we close out 2021 and look forward to 2022, we at ShipStation are grateful for you partnering with us! We wish you all the best successes, personal health and well-being, and many pleasant surprise...

Support Holiday Hours 2021/2022

Hello amazing community members, Given that this week is the week of Christmas we wanted to share our support team's holiday hours for the upcoming holidays. Christmas Eve: 8am - 5pm CST Christmas: OF...

ShipStation Improvements and Bug Fixes: Dec 3 - 10

Improvements No new features were added to ShipStation. Bug Fixes Features The fulfillment grid now shows the nickname of the 3PL that fulfilled the order instead of "Auctane Fulfillment Test". The na...

Resolved: Amazon Web Services Outage impacting some integrated marketplaces

UPDATE: As of December 8th 2021 at 6:42 AM EST: This has been resolved and all marketplace behaviors should be back to normal. If you are still experiencing problems please reach out to our support te...

ShipStation Improvements and Bug Fixes: Nov 19 - Nov 26

Improvements Features Product Records: We fixed a bug with Product Records not linking due to the warehouselocation field being above 100 characters. You should now see an error message with an attemp...

ALERT: USPS Tracking Not Updating (Updated December 3rd 2021)

*updated as of December 6, 2021 at 8:45 AM CST* Good news! As of 5PM ET 12/3/21, we have confirmed that over 90% of the affected shipments have been successfully delivered. Hello Amazing Community Mem...

ShipStation Improvements and Bug Fixes, Nov 1-12

Improvements Features Ship Date: The Ship Date should now accurately reflect the actual Ship Date on the Order Details page and in all other spots where it displays.Local Delivery Updates: Local deliv...

ShipStation Improvements and Bug Fixes Oct 18-29

Improvements Features Local Delivery: For Local Delivery labels, we will now display the estimated pickup and delivery times when you configure your shipment details. Also, ShipStation now displays th...

The ShipStation Community Ideas Forum is Live!

The ShipStation Community Ideas Forum is Live! A few months ago we announced that we were relocating the feedback forum to the Community and opened up a temporary board for your ideas while we set up ...

ShipStation Improvements and Bug Fixes, Oct 8 - Oct 15

This round of updates focuses heavily on Local Delivery features and related improvements. Improvements Features ShipStation has updated the Scan feature to display Shipment Details. Scan to Print - A...

We’re Celebrating 10 Years!

A lot has changed in a decade! But one thing that has remained the same is our mission of helping merchants like you continue to grow your business through efficient and seamless eCommerce fulfillment...

ShipStation Improvements and Bug Fixes (Sep 20 - Oct 1)

Improvements Features You can now use Scan to View barcodes to open your Order Details from anywhere in the ShipStation app! Previously, this feature was only available in the ShipStation Legacy Layou...

ShipStation Improvements and Bug Fixes (Sept 6 - Sep 17)

Improvements For our US accounts, you may have noticed a banner linking to Auctane Seller Fulfillment Partner pages available in the Fulfillment Providers settings. Check out the partner pages to lear...

2021 USPS Peak Season Holiday Surcharge Blog

I just wanted to take a moment to remind everyone to keep in mind the coming holiday changes from USPS. With holiday season on the horizon, USPS will be making some temporary changes soon. You can rea...

Stamps Service Outage, September 24th : Resolved 4:20 PM CST

UPDATE: This should now be resolved. If you are still having trouble and you have already cleared your browser's cache and cookies (the help article below has instructions) are still unable to ship pl...

ShipStation Improvements and Bug Fixes (Aug 23 - Sep 3)

Improvements If your Ship From Location address or Return address cannot be validated, we will now alert you with an error message when you are using the Rate Browser or bulk updating your orders.Clic...

ShipStation Improvements and Bug Fixes (Aug 9 - 20)

Improvements We have freshened up the styling and page layout for the ShipStation Reports page on the Insights tab, the Branding Defaults page, and the Quickbooks integration. We’ve also made the Ship...

What is USPS Delivery Confirmation?

USPS delivery confirmation helps you track and confirm your packages by letting you know the date and time your shipment has been delivered or that a delivery attempt was made. It is also known as “US...

The Ultimate SMB Holiday Prep Guide: Month-by-Month Checklist After an Unprecedented Year

This will be the biggest holiday season for eCommerce, and the time to prepare is now! We know the pandemic has changed the way consumers shop, and this has had a lasting impact particularly on small,...