Hi guys, After I create the shipping labels, shipstation always shows the shipping account as "recipient" even though I've already chosen my shipping account (I am the shipper). But I called the shipping carrier, they confirmed that this tracking num...
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A recent shipment doesn't show up in the Shipments grid. It was entered manually, and it appears in the label queue. I did not receive a Bcc email for shipping confirmation. This has never happened before. I think my only change was to have the order...
I can't print more than a few packing slips at once. If I try to print 10, it won't let me preview them, print them as normal, print via shipstation connect, or download them. It's just a black screen where the preview usually is. I have to go in and...
I am new to the platform. I'm posting here because I have repeatedly stumbled over the user interface for ShipStation. I get that different people approach software design and user interfaces in different ways, but after fighting with it this morning...
It seems ShipStation updated their Store Setup and eliminated the Notifications tab. Was told that it was integrated with the Branded tab. However, they seemed to have removed (or forgotten to include) the ability to change how a marketplace is notif...
How do I arbitrarily add twenty cents of additional postage to all labels? It might seem silly, but I if wanted to burn twenty cents on every order to ensure I'm not underpostaged due to the post office deciding I'm over an ounce limit, how can I do ...
I print 4x6 labels on my thermal printer, and yeah, they're okay. Postage in the upper right, return address in the upper left and address in the middle. Boring. I'd like to print my labels as 4x8 so they fit the whole front of an envelope. I'd like ...
We ship a selection of products that have common categories - ie the protein they use. We have a wide range of items and our warehouse is ordered by the product categories. I'd like to have my products print on the packing slip not in the order that ...
I'm trying to display a custom field on our packing slips that has a leading "#". It's preferable in my use case that the "#" not appear on the packing slip. I was looking to use the css:first-letter to change the leading "#" to white or display:none...
I have a number of products. Each one has a SKU. I have created product entries for them and given each a weight. So to this point, everything is good. Coins weight 1.8oz. Pins weight 0.2oz. So given an order with some coins and pins, ShipStation kno...
I have tried and tried for weeks to speak to someone. The chat window only opens up an automated window that is in no way helpful to what I am trying to get help with. My tier is supposed to have live chat and email and I have been unable to get both...
I had to revert them back manually, but not until after several orders had gone out. As we sell Haz-Mat products, this is a DOT violation! Very frustrated right now. Has anyone else had this issue? I just had over 2000 orders change from the Mapped U...
How do I remove items from the list of sales
We have an established workflow for getting orders from a warehouse to the customer (WiX Shop and ShipBob).A large part of our orders are rentals, i.e. they need to be returned to us for refurbishment before they can go back to the warehouse. This re...
Anyone else eBay orders missing pics when they come through to ship station didn't haveThe problem befor this upgrade
New orders are not showing up on ShipStation - Setup was pretty straightforward with a single .php file to upload and connection to my Zen store - All went well with no errors including confirmation of connection with my store. However, all new order...
We need to be able to print letter address labels. Is this a possibility? We apply our own stamps from the Post Office. There doesn't seem to be any option to print just the label. Is this something that is being looked into as this can be done in ot...
I have created a custom packing slip with HTML. However, I cannot get orders with multiple items to work correctly in the code. The field replacement for SKU, QTY & Item Name takes in all the items and lists them all at once. It does not understand t...
i know ive voided some pretty expensive labels for overseas in the $90+ range. So im wondering how i can create a report that shows me all the labels ive voided. I have found a way to create a report of the label credits ive received. So id like to c...
Original post by Jake Kirkham Hi there - I'm a relative newbie with SS and I'm just setting my forms up. My Custom packing slip not quite looking as it should though. I have all the info on the page I need, but there's a box at the top of the page th...
Original post by user Doug Grant I am looking for someone who can help me with my custom template. Im not sure how to make it. I want to use the packing slip I have in Shopify, for the packing slip in Shipstation. Anyone?
has anyone else noticed that there is a BIG problem with the filters.. 1, when you say to give all orders that EXCLUDE a certain tag, it actually gives you the ones that INCLUDE that tag.2, if you say to match all the following : tag = 'Backorder' an...
STAND ALONE LABELS SHOULD ALLOW YOU TO ADD THE ADDRESSEE TO THE CUSTOMER ADDRESS BOOK....THERE SHOULD ALSO BE A FIELD FOR EMAIL ADDRESSES FOR NOTIFICATIONS
I am looking for my ShipStation account number and I can't locate it. Does anyone know where to locate this.Thank you
Hi, My shipping department has asked me to set up a rule for them in Shipstation, however, I'm not seeing how I can do it the way they are asking me to.They have asked for a rule to automatically check FEDEX for Saturday delivery options for orders t...
Hello, I created 50 labels via shipstation and was charged, as usual, via stamps.com but my labels did not print. They are not showing as paid for/shipped via shipstation or through Shopify. Will going through the process of creating those labels aga...
Is there a way to add an notification of a stock replenishment so that when the warehouse receives goods from the supplier they can be automatically be added in inventory?
Original post by user Jennifer Burke I want to change the color of the bar across the top that says packing slip from gray to my brand color. I cannot figure out the code to make this work and where to put it. I have tried several things with no luck...
Originally posted by Retter When I create a batch on the orders tab it does not show up in open batches on the shipments tab. This is an issue because I want to bulk process all open batches (rather than doing each individually). Does anyone know why...
