Hi guys,hope you are wellI notice we have Amazon US and CA fulfillments available but not Amazon AU.. can we please add Amazon Australia to the list? They have recently started their Multi-Channel Fulfilment (MCF) order function on the Australian sit...
Hello,I tried to connect my shipstation connect to my ipad and the .DMG files are not compatible. Do you have a recommendation to help me?
The format has been messed up for over a week, now, it's on multiple devices so I don't think it's on our end. The order # column is huge and we can't resize it?
Hello, We're having issues with having Company Names appear as part of the Return Address. We ship for many different clients from one "Ship From" location. For each of our clients, we have the "Always use Company Name on the Return Address printed o...
It would be nice to see how the payment was made for an order before shipping. We need to double check certain payment types.
We use Scan to Print to find our orders and ship the USPS orders through that function. On First Class mail the print label button works every time not problem, if the package is shipping Priority Mail it will hang up in processing and you have to hi...
Hi, following the successful resolution of a previous problem I've experienced I thought I'd try with this one.I can't use the new layout. I'd love to, but I can't. The main reason for this is that address standardizing is a nightmare. I have it turn...
Canadian user here. We use Purolator as our main carrier, and they only allow customer names to be 30 characters or shorter. Otherwise, we get the error message "Receiver Company is invalid" when creating the shipping label. Our orders come from Mage...
Our workflow would benefit from a user being able to be logged into both the computer at the packing/label station, as well as on an iPad as they are picking products. Is this a problem to have one user logged in on two "devices" at the same time? Do...
I'm trying to set this up. https://help.shipstation.com/hc/en-us/articles/360058589271-SMS-Tracking-Notifications?utm_campaign=ss-branded-sms-q2-2021&utm_medium=email&_hsenc=p2ANqtz-9JuMydy5YoJJn8SWoN2bWF-8b5j5cB8k5DIuZfxlqVPEtUDY20ntW5EB9NTlEiM6fI8U...
Hi guys, After I create the shipping labels, shipstation always shows the shipping account as "recipient" even though I've already chosen my shipping account (I am the shipper). But I called the shipping carrier, they confirmed that this tracking num...
An error occurred attempting to update orders: String or binary data would be truncated. The statement has been terminated.
A recent shipment doesn't show up in the Shipments grid. It was entered manually, and it appears in the label queue. I did not receive a Bcc email for shipping confirmation. This has never happened before. I think my only change was to have the order...
I can't print more than a few packing slips at once. If I try to print 10, it won't let me preview them, print them as normal, print via shipstation connect, or download them. It's just a black screen where the preview usually is. I have to go in and...
I am new to the platform. I'm posting here because I have repeatedly stumbled over the user interface for ShipStation. I get that different people approach software design and user interfaces in different ways, but after fighting with it this morning...
It seems ShipStation updated their Store Setup and eliminated the Notifications tab. Was told that it was integrated with the Branded tab. However, they seemed to have removed (or forgotten to include) the ability to change how a marketplace is notif...
How do I arbitrarily add twenty cents of additional postage to all labels? It might seem silly, but I if wanted to burn twenty cents on every order to ensure I'm not underpostaged due to the post office deciding I'm over an ounce limit, how can I do ...
I print 4x6 labels on my thermal printer, and yeah, they're okay. Postage in the upper right, return address in the upper left and address in the middle. Boring. I'd like to print my labels as 4x8 so they fit the whole front of an envelope. I'd like ...
We ship a selection of products that have common categories - ie the protein they use. We have a wide range of items and our warehouse is ordered by the product categories. I'd like to have my products print on the packing slip not in the order that ...
I'm trying to display a custom field on our packing slips that has a leading "#". It's preferable in my use case that the "#" not appear on the packing slip. I was looking to use the css:first-letter to change the leading "#" to white or display:none...
I have a number of products. Each one has a SKU. I have created product entries for them and given each a weight. So to this point, everything is good. Coins weight 1.8oz. Pins weight 0.2oz. So given an order with some coins and pins, ShipStation kno...
I have tried and tried for weeks to speak to someone. The chat window only opens up an automated window that is in no way helpful to what I am trying to get help with. My tier is supposed to have live chat and email and I have been unable to get both...
I had to revert them back manually, but not until after several orders had gone out. As we sell Haz-Mat products, this is a DOT violation! Very frustrated right now. Has anyone else had this issue? I just had over 2000 orders change from the Mapped U...
How do I remove items from the list of sales
We have an established workflow for getting orders from a warehouse to the customer (WiX Shop and ShipBob).A large part of our orders are rentals, i.e. they need to be returned to us for refurbishment before they can go back to the warehouse. This re...
Anyone else eBay orders missing pics when they come through to ship station didn't haveThe problem befor this upgrade
New orders are not showing up on ShipStation - Setup was pretty straightforward with a single .php file to upload and connection to my Zen store - All went well with no errors including confirmation of connection with my store. However, all new order...
We need to be able to print letter address labels. Is this a possibility? We apply our own stamps from the Post Office. There doesn't seem to be any option to print just the label. Is this something that is being looked into as this can be done in ot...
I have created a custom packing slip with HTML. However, I cannot get orders with multiple items to work correctly in the code. The field replacement for SKU, QTY & Item Name takes in all the items and lists them all at once. It does not understand t...
i know ive voided some pretty expensive labels for overseas in the $90+ range. So im wondering how i can create a report that shows me all the labels ive voided. I have found a way to create a report of the label credits ive received. So id like to c...
