Resolved! "Description of good is Invalid"
When I try to create my shipping label, I always get this error message: "Description of good is invalid". I searched online what to do, but didn't get what I needed. Someone can help me? Thanks a lot!!
Forum Posts
use Saved Filters in mobile app?
Maybe I'm blind, but is there no way to use Saved Filters in the mobile app? I only see the filter options of Store, Designation, Assignee, Tags, and Order Date... and I don't need any of those when looking at ShipStation on my phone.
Printing Labels for orders not generated through ShipStation
Original post by user Erin Johansson New to ShipStation. How do I print labels for an order that isn't initiated via ShipStation; my wholesale buyers contact me directly via a purchase order?
Wrong Email Notification Subject Sent to Customer
Twice I've had a dropshipping customer tell me that they have received an email notification with another companies subject line but the body of the email is just fine. Has anybody had this issue? We have multiple dropshipping customers and each used...
Autonomy to email and communicate with customers
Perhaps there's a feature that I'm unaware of at this point, but having used Ship Station for two years now, I can say that I love the platform. However, 2020 was a year that shattered sales records for the small company that I work at, which is awes...
error printing labels
Tried to print a label and got this error. Tried to hit the help tab and got this error I'm really in a bind trying to ship out a couple orders and cannot get the account to work or have no way to reach support. Please can someone assist? I had a dup...
Which features/upgrades did you guys tell ShipStation you wanted in that survey they sent us?
Basically I told them I wanted automation, when 1000 people order the same product I want batches automatically created, automatically using the cheapest shipping option, a batch for UPS, another for USPS First Class, another batch for USPS priority ...
Wondering why Shipstation won't print Label after processing? Here's why!
Hi all! I have found that whenever we add a new user to Shipstation, they will be using Quickship, and the label will not print out after processing shipment (either after pressing "S" on keyboard or clicking the Create Label button). We have found t...
Calculate Tax/VAT for packing slips
Original post by user Mark Foreman Unfortunately the feed from my Ebay store is giving shipstation a zero figure for Tax/VAT so the only way around this is to add in some html for the packing slip, any help would be appreciated? I need to show [Amoun...
Ability to copy a URL that takes you to a specific order.
Originally Posted by Mark Sicignano Is there any chance that there will be a way to get a URL that jumps to a specific order in ShipStation? I'd like to be able to copy a URL and drop it in Trello, or Help Scout, or even in an email to a coworker. e....
Is it possible to customize reports?
Original post from user Greg Bentkowski I was looking thru the reports and I really want to use the Shipping Costs Report. I need it to give the actual dimensions of the package and not just say it was a PKG. Is it also possible to add the product th...
Assign Product Flag/Option "Ships Individually"
Originally Posted by Brendan Hanson We've spent a fair amount of time loading product data in for all of our products (as I assume most users have). Our products are unique in that many of them are very large and ship out individually, meaning if we ...
Needs Assistance: Why Does Insurance Rest to None?
Originally Posted by Ming Shan I input carrier for the insurance field with the quantity and it'll show it under shipped but after a while or processing other orders, it resets to none as if I didn't request any insurance. I already understand carrie...
Print Packing List in same order as Labels
Originally posted by Kevin Gunter On Orders: Awaiting Shipment page, any of the operations in the Print dropdown should print in the current sort order of that page. For example, when selecting all orders, the labels get printed in the same order as ...
Printing Labels from multishipment order in Batch window
Originally posted by Philip Haas When we are back-ordered on an item, we have been shipping all the items we can from order and adding these orders to a batch in Shipstation. That tells us all these orders need this one back-ordered item. However, on...
Customer Pick Up Option
Original post by user Michael Anderson Many of my store sales are customer pick ups. In other words, there is no shipping involved. So why do these orders count towards my subscription total in Ship Station? Is there a setting that I've missed?
How long does it take to update the delivery status?
Original post by user Elinor Armsby Wondering how long it takes for the delivery status to be updated in the shipments view. Some packages show they are in transit with last activity several days ago when the USPS tracking screen shows it was deliver...
Inappropriate GetRates API Responses
Original post by user Ken Cox Even though I supply the dimensions for a medium-size box to the GetRates API, I get a few rate results that are quite bizarre such as the price for sending the box in a shipping tube or letter envelope. Is there a way o...
Get batch id from order
Original post from user Jim Butler I have an 'On orders shipped' webhook which posts to our server a 'resource_url' with a batch id, https://ssapi11.shipstation.com/orders?importBatch={{BATCH_ID}}. Is there a way in Shipstation given an order id to f...
A Foxy-Cart inspired email notification template
Original post from user Andrew54CA1 So, I HATE the default shipping template. It's . . . awful. However, the default template that FoxyCart provides is pretty well done, so I decided to create a FoxyCart-inspired email template to make my store's bra...
Using the CSS :empty selector in packing slip templates
Original post from user Jöhg Ananda I want to use the :empty CSS selector to make a custom 4x6 label page that will display when a note is present. This could be done by creating 3 divs containing the three types of notes and styling them so that the...
What HTML tags and CSS elements can be used in the custom templates?
Original post by user Susanna65C11 Should a template include the head and body tags or not?
Allow customizing of the Pick List font sizes and details
Original post by user Brielle Bruns So for, everyone loves ShipStation at the shop - for the most part. However, biggest complaint I have right now is that the Pick List printout font sizes is too small and too hard to read. Is it possible that we ca...
Adding page break to packing slip
Original post by user Ned Miller How do i add a Page Break to the end of a packing slip template? I want to add an additional page with marketing, but i want the original packing slip to remain intact.
Add [product name] and [customer_first_name] placeholders for email templates
Original post from user Kevin Merck It would be awesome if we could use [product name] and [customer_first_name] placeholders in the emails! I'd also love to be able to change the background color and font color to match my website branding. Thanks!
Resolved! Is there a way to make an address book?
Original post from user Blu Moreillon Is there a way to make an address book?
How to configure email templates to look better on mobile devices (without preheaders)
Original post by user Dan McFarland I found that the default email template shows un-desirable preview information on mobile devices: When trying to utilize pre-headers, I noticed that the email template via HTML doesn't allow the use of
items. It a...
A4 Page Size - Packing Slips
Original post by user Stuart Cameron There is a considerable difference in page size when comparing EU A4 against the US Letter Page format. I'm loosing an Inch of valuable space from the bottom of my packing sheets. Is there any reason this format c...
Packing slip [Field Replacements]
Original post by user Stuart Cameron Is there a HTML [Field Replacement] for Required Delivery Date? This is arguably as important as the ship by date. Also, is there a [Country Code] Field Replacement? If there is not can there be? Thanks Stuart
Adding order numbers to each page of a packing slip?
Original post by user Angela Olson Is it possible to repeat the order number on each page of a packing slip? Sometimes our orders can be multiple pages. If orders get mixed up, if each page has the order number, it is then easy to sort through pages ...
