Email Pick Lists
HiWould like pick lists to be emailed when a new order comes in. Can be in the body of the email or a PDF.
Forum Posts
Submit a ticket
Hi, I would like to submit a ticket, because I can't print a shipping lablel Thanks
Return Shipment API
We would like a more robust return system. One of the issues that we have is that when a return is received physically that receipt isnt communicated digitally to our customer support team. Having a Returns included in the API would allow us to take ...
VEEQO
Has anyone switched from ShipStation to Veeqo? We have been a long time ShipStation user and we are testing Veeqo. We would like to know what features ShipStation has to offer that Veeqo does not offer.
Deleting and Editing Customers
Is there anyone that has come up with a way to edit and/or delete customers?What do you do when a corporate customer closes a location and you want to remove the address so it is not chosen on accident? Or what do you do if their address needs an edi...
UPCs won't scan correctly during scan to verify + print
Can't imagine how this has no answers on the FAQs but I guess that's alright, having to pay for services and then having very basic features like this break on you. I guess whoever was rolling out V3 didn't think it was a good idea to give the produc...
UPC Codes Disappearing From Product Records
Hello,We have several different Shipstation accounts. One of our accounts that processes about 200-300 shipments per month has chronic issues with product records changing. For instance, saved image URLs and UPC codes will vanish from the product rec...
USPS Shipping Manifest Not Registering/Updating on ShipStating
My USPS mail carrier is scanning my end of the day USPS shipping manifest, but unfortunately it is not registering/updating on ShipStation or USPS. This has never happened before and I am not sure why this is not occurring. It used to be that the mai...
Bug Report: Split and recombine fails with error
HelloWe are encountering an error when we split a shipment using Split and then recombine the shipments.6 package order of 2 different products.We first split the order as a,b,c,d,e and f but later found we can combine the packages as ab,cd,e,f. So t...
Email address change on shipped order
The previous Shipstation software allowed you to correct the customers email address after that order was shipped. The new software will not allow that. The customer order came over with an incorrect email address on it via customer imput. After prin...
Shopify Customer Notification
The ShipStation email template and design is very limited and it makes it hard to tie in with other branded emails that are created in Klayvio for Shopify.What I would like to do is once ShipStation has assigned a tracking number to the order in Shop...
[Feature Request] Add GST for Tax Identifiers
Seeing as GST is a tax identifier used in the following countries:AustraliaCanadaIndiaMalaysiaMaldivesNew ZealandPapua New GuineaSingaporeIt should be a tax identifier we can use and it's not currently an option. This is a deal-breaker for myself and...
View history of fill time SLA
We would like the ability to run a report, or have some way of viewing the history of the fill time SLA. These metrics would be helpful to give us a better overview on how often our company is meeting the goal (or not) of fulfilling orders in a 72 ho...
This page isn't working Error 401
Every time press login from the homepage or if I get to login page working around in the help section, it still leads to the same screen. I'm not sure if my browser is trying to autofill an address and is just getting rocked or if the site isn't reco...
Bug Report: Save shipping service and package size for a product does not save for future use
HelloWe are consistently encountering this error. When we haven't assigned a package size or shipping service to a single SKU product, a temporary Save button is shown just above the rate button with message "Save as default shipping configuration fo...
Mark Orders as Shipped in Bulk
I'm using this feature "Mark Orders as Shipped in Bulk" as seen below:I can see that this feature doesn't have the "Notify Customer" and "Notify Marketplace" options.If I use this feature, does it notify customer and marketplace?Or what's the default...
Create New Shipments Offers No Way to Add Items… Uh… What?!
Cany anyone explain why ShipStation lets you add secondary, tertiary, shipments on an order… But with NO WAY OF ADDING actual items. I mean… is that not a BASIC attribute of adding a shipment?
Simplifying Address Management: Proposal for Automatic Locking in ShipStation
Hello ShipStation Community,Do you find the manual task of checking the "lock to prevent address updates from the store" box cumbersome every time you edit an address in ShipStation? Let's streamline this process for smoother operations.How about a s...
Address validation - Revert
I don't know where the address validation feature gets its data but we routinely have it switch our correct validation coming from shipperhq from residential to commercial and vice versa. There WAS an option to "revert" this back to the correct type ...
New Feature Requests
We ship out a lot of Amazon packages each week, about 2,000. We have been shipping everything on Veeqo. They have a few things that make shipping a bit more simple. I was hoping we could get these features added to ShipStation so we can return to usi...
Create toggle to disable automatic batching of orders
When you print labels in bulk Shipstation will automatically batch them by ship from location.We would like the ability to turn that feature off.A stretch goal would be to be able to turn off batch creation entirely based on user.Thank you!
No longer able to 'add a package' to an order that shows as shipped
It appears ShipStation took away the ability to 'add a package' to an order after the order is marked shipped. This was a very useful feature. For example, if an order is shipped, but an item is damaged during shipping and we need to send a replaceme...
Bring Back Restore Order
When we were forced to switch from the Legacy version of ShipStation, we lost the ability to restore orders. Previously, if we had shipped an order and it was damaged in transit, we would restore the order to be shipped back out. This required very l...
Shopify Exchange Feature needs to be compatible with shipstation
I am writing to request your support for integrating the new Shopify Exchanges feature within Shipstation. As detailed on Shopify's official help page (https://help.shopify.com/en/manual/orders/refunds-returns/exchanges), this functionality is critic...
We need Import tracking numbers in bulk excel sheet
Adding the tracking number one by one is time consuming. Please make a feature that we can import excel sheet with a list of orders and its tracking numbers.
Shipment and delivery emails suddenly stopped sending.
Hello, About two weeks ago my shipment and delivery emails suddenly stopped sending even though nothing has been changed in my store settings. I have it set up to send an email when the package hits the mail stream (I use UPS and FedEx which support ...
Billing a "New Order" to a particular store
If I enter a MANUAL ORDER there should be a way for me to associate it to a particular store for the purpose of accounting and reporting Anybody have any ideas?
Resolved! Attaching image of parcel in the shipping notification email
Is there any way to attach the picture of the parcel in the shipping notification email?
How to track inventory for eaches and cases
Hello,We have SKUs that are sold by the each as well as the case. So for instance, "SKU A" may receive a purchase for a quantity of 1, but we may receive a wholesale order for 1 case (30 eaches). Each unit has an individual UPC, and then the pre-asse...
Pick List showing INVENTORY location
I am not sure what the logic is for the inventory locations on Pick Lists being taken from a seperate location than where the inventory is stored, but I think this should change.We upload specific inventory amounts with the locations of that inventor...
