When you print labels in bulk Shipstation will automatically batch them by ship from location.We would like the ability to turn that feature off.A stretch goal would be to be able to turn off batch creation entirely based on user.Thank you!
It appears ShipStation took away the ability to 'add a package' to an order after the order is marked shipped. This was a very useful feature. For example, if an order is shipped, but an item is damaged during shipping and we need to send a replaceme...
When we were forced to switch from the Legacy version of ShipStation, we lost the ability to restore orders. Previously, if we had shipped an order and it was damaged in transit, we would restore the order to be shipped back out. This required very l...
My USPS mail carrier is scanning my end of the day USPS shipping manifest, but unfortunately it is not registering/updating on ShipStation or USPS. This has never happened before and I am not sure why this is not occurring. It used to be that the mai...
I am writing to request your support for integrating the new Shopify Exchanges feature within Shipstation. As detailed on Shopify's official help page (https://help.shopify.com/en/manual/orders/refunds-returns/exchanges), this functionality is critic...
I'm using this feature "Mark Orders as Shipped in Bulk" as seen below:I can see that this feature doesn't have the "Notify Customer" and "Notify Marketplace" options.If I use this feature, does it notify customer and marketplace?Or what's the default...
Adding the tracking number one by one is time consuming. Please make a feature that we can import excel sheet with a list of orders and its tracking numbers.
Hello, About two weeks ago my shipment and delivery emails suddenly stopped sending even though nothing has been changed in my store settings. I have it set up to send an email when the package hits the mail stream (I use UPS and FedEx which support ...
If I enter a MANUAL ORDER there should be a way for me to associate it to a particular store for the purpose of accounting and reporting Anybody have any ideas?
Is there any way to attach the picture of the parcel in the shipping notification email?
Hello,We have SKUs that are sold by the each as well as the case. So for instance, "SKU A" may receive a purchase for a quantity of 1, but we may receive a wholesale order for 1 case (30 eaches). Each unit has an individual UPC, and then the pre-asse...
Hello,We have several different Shipstation accounts. One of our accounts that processes about 200-300 shipments per month has chronic issues with product records changing. For instance, saved image URLs and UPC codes will vanish from the product rec...
I am not sure what the logic is for the inventory locations on Pick Lists being taken from a seperate location than where the inventory is stored, but I think this should change.We upload specific inventory amounts with the locations of that inventor...
It would be fantastic if you could auto-generate a report, like the shipping manifest, at a specific time every day and then e-mail it to key team members. That way, we would get daily updates and wouldn't have to dig through the platform. I'd love t...
With the automation rules I can choose shipment and delivery notifications from the default template and the templates I've created. However, I cannot choose to not send a notification. Being able to automatically set orders to not send notifications...
Seeing as GST is a tax identifier used in the following countries:AustraliaCanadaIndiaMalaysiaMaldivesNew ZealandPapua New GuineaSingaporeIt should be a tax identifier we can use and it's not currently an option. This is a deal-breaker for myself and...
when in the purchase postage dialogue after hitting "create + print label" clicking the "continue" button does nothing. it does not purchase postage or trigger any other action as it usually does. the last time it worked, i purchased postage and bur...
Been using Shipstation for years. Recently they changed the order detail form. Before, this form always showed the estimated delivery date, which is really important for us. Now, it is gone. Shipstation support person said that "development" would be...
Would it be possible to see order notes/tags/custom warnings within the scan workflow on ShipStation based off custom automations.
I am trying to puzzle out how to insert the domain authentication information (filling in three fields) in the ShipStation Settings/Sender emails but all I keep getting is a "Error loading DNS records. Please try again". I wonder if I'm the only one ...
I can customize packing slips which are great as I made fonts larger for employees that have eyesight problems but I cant customize the pick lists. I want to suggest this as a feature for accessibility.
Can you ask the tech team to look at improving this functionSo we operate using two log ins on your system So one employee goes in and checks that all address look complete and accurate and no weird issues But when we do add APT A when the customer j...
Does anyone know anyway I could have every order shipped by a specific employee have either an image or text on the packing slip showing it was shipped by that person? such as if john creates a batch, then prints, picks and ships the whole batch, eve...
Delivery Confirmation use to be Preset for all of my orders as a default. Now, all of my orders have "No Confirmation" as the default and I can't seem to fix it. Is this a bug? Is it no longer supported? Can I fix it? Thanks
It would be nice to have spell check in the note section of the orders.
Maybe it's a bug, maybe it's been there all along?I've recently noticed that the "cost" under the shipping summary is just the base rate without any delivery confirmation or insurance fees.What we actually paid for this shipment was $17.61. I was onl...
For the last two weeks Shipstation has not been marking woo commerce orders as complete or sending the customer email with the tracking info and shipment confirmation. Escalated to tech support over a week ago but support has been steadily declining ...
I would like to be able to print my packing slips without allocating inventory. I realize it might be nice for some workflows to automate this, but having the option to turn this off and have the inventory allocate at time of shipping would be nice. ...
We need to create automatic user assignments depending on the current order status, specifically for orders "On Hold". We need to do this manually right now which is extremely tedious and results in user error.
Cubiscan currently has 15 active models but ShipStation only supports 3 of them and one old model that has been discontinued by Cubiscan.ShipStation needs to update their support for newer Cubiscan models.
