Mirror the automation functionality that currently exists for 'Charge Shipping to Third Party' but for 'Recipient' instead of Third Party.This represents about 40% of our orders so it's currently a pretty substantial lift.Best,Darren
Is there a way to setup ‘Charge shipping to recipient’ in Automation rule? I do not see that option. Now we use 'Charge shipping to 3rd party' if customer prefer to use their shipping account. There is 5% service fee charged by carrier like UPS with ...
It blows my mind you dont offer a screen share funciton. This would save everyone time and headache. The solution of screen shots and screen recordings just adds so much time to the reolution process and i dont think is suitable for 2025 or 2026.But ...
When an adjustment occurs, I need to see the detail of the adjustment, i have to click one by one to see the detail, it is too time consuming, I need a report to download all adjustment with the amount, tracking and reason of the adjustment
Issue that occurs is Shopify store fails to update orders into Shipstation. Solution manually updating shiptation to fix order imports. 1. If the simple act of me pressing one buttuon to refresh the order importing, why can't shipstation run this sam...
I'm very excited that ShipStation has created the new Inventory Sync tool, that it works with so many stores and now works with bundles. I'm currently using another tool to manage inventory, but would much rather ShipStation handle it.Having said tha...
I have mentioned this multiple times to Support, however there is still no to fix. The Custom Shipping Presets Hotkeys feature does not work with Mac.. On the legacy version you could use control as the first key, but now with the new version you can...
We use the three most common carriers, UPS, Fedex, and USPS. When manually marking an order as shipped, in particular for drop ship orders, we only want those 3 carriers to appear rather than the long list of carriers in the selection box (the box in...
When preparing a shipment in ShipStation, for first class mail, in order to update our channels and customers properly, we would like a placeholder value in the Tracking Number field (e.g., “NO TRACKING – FIRST CLASS LETTER,” “UNTRACKED MAIL,” or “N/...
When configuring Product Bundles, each component can only be recognized by the main SKU of that component product; the product aliases are not visible to the bundle configuration.I understand this is the current intended design — bundles reference on...
it has just been brought to our attention that if a customer uses a discount code to get discount off their items at checkout -shipstation does not apply the discount codes to the products on shipstation - therefore submitting the customs data at the...
With the new windsor framework update going live, it would be great to add an automation rule so we can select the movement type without manually doing it each time.
Hi ShipStation team,We use Scan to Ship heavily and it’s been excellent at reducing errors during fulfilment. One area where efficiency drops, however, is when we need to leave the Scan to Ship page to check additional information.Two feature request...
Hey Team, we love the Scan to Ship page. It's reduced our order mistakes and customer service DRASTICALLY. Thank you for it.Here's a couple things that would make this page more useful to us:1) Fix the page spacing, especially at the top.It's helpful...
We are a pack house and fulfill many shipments for our outside clients. Our clients would like to be able to use actual shipping rates to display in their stores.We would like to be able to provide them an API key so they can acquire shipping rates v...
When I set up our account I put the Credit Card Nickname/Label as George (the card holders name). I have a number of staff using our ShipStation account and they often don't use the ShipStation carriers as they all show as 'George'. Is there a way to...
I really feel that after supporting ShipStation for over 10 years, like many others, it's time you offered a proper returns and exchanges system. Its now 2025! Give us better features! Customers often want to exchange, not refund, yet ShipStation doe...
Starting today, the system is prompting me to agree to enable and agree to DDP. I do not want DDP. I do not want to ever agree to pay the customer's duties and taxes, and never will.Support told me an update had checked this option to enable this in ...
I'd like to see an option where a customer's address can be stored in an address book to use again the next time without having to manually enter it. I am aware this is currently done via CSV upload, but I would like to be able to store an address fr...
I had been using an older subscription of SS for a while but had a to sign up for an additional one recently. The new version has updates that the old one does not and we have lost the email templates. No longer an option from the templates menu or f...
Looking for help. A few years ago when I set up my website, I set up products in ShipStation and Choose the wrong package type for one of my products. So every time one of these products gets ordered I have to manually change the product type in ship...
Regarding this Request #9040128In the last 2 weeks, I have received over 1800 Adjustments from USPS called "Incorrect packaging used", over 4430.81 USD in extra chargesThis request i am asking why 2 shipments the same product, Same dimensions, same w...
Hello all,We are currently importing orders from eBay Amazon WooCommerce Walmart into ShipStation.For most orders, after they are imported into ShipStation, we have to add new SKUs inside ShipStation. For example a new order gets imported into ShipSt...
I chimed in on https://community.shipstation.com/t5/Orders-Shipment-Management/Add-ability-to-see-weather-at-destination-location/idi-p/4761 but that's a 2018 post that saw pretty much no attention. As a food service shipper weather is insanely impor...
Firstly, if you ship UPS, MAKE SURE you are checking your balances because UPS was charging my account double what i originally paid, after shipping, on almost every package for about a full year before I realized! Go to settings > shipping > carrier...
Is there a way to set up certain returns to be postage paid for by customer? I ran the returns portal pretending to be a customer and selected "Changed my mind" and the return was automatically accepted and a label was immediately ready. Indicating t...
We started using Mobile Picking and are running into a few major hurdles that impact performance. Overall, we like it, but below would improve the functionality considerably, especially for high volume periods. There is no reporting or visibility to ...
I would like to see order tags be able to be part of shipment reports. We have two seperate GL accounts depending on the shipping activity, and I would like to use tags to deliniate, but I can't get a shipment report (which I need for accounting) tha...
This issue was brought up about 3 years ago and the pop-up tiles are still popping up. They pop up all the time. They let me know I purchased postage. They let me know I'm printing a label. They let me know I'm printing a packing slip. I already know...
Hi everyone,I'm running into an issue with ShipStation’s merchant verification and I’m hoping someone can clarify the correct fix.I recently updated the payment method on my account to my business credit card, but now ShipStation is requiring me to c...
