ShipStation Features
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Disputing UPS Shipping Adjustments

I'm wondering if anyone has experience or advice on how to dispute shipping adjustments from UPS. Recently, I've encountered a few adjustments that I believe may be incorrect, and I'm unsure of the best way to address this issue.If anyone could share...

Notification on Updates from ShipStation

Hello,We seem to be finding out about updates to the ShipStation by accident. We would like it if you would consider sending notifications to your users letting us know when you have updated features that you have launched. This way we can shut our s...

EllynHPS by First-timer
  • 114 Views
  • 1 replies
  • 1 kudos

Order number on Ups ground saver labels

when will Ship station allow printed messages on UPS sure post labels amazon some how got them on so i am assuming Ship Station can also print the order numbercant wait till this issue is resolved

TC2721 by Occasional Contributor
  • 46 Views
  • 0 replies
  • 0 kudos

UPS Saturday delivery for outgoing shipments only

I use the "Include a return label with the outgoing shipping label" a lot, and on Fridays I have a problem: Selecting Saturday shipping stops the return label from being automatically generated. I have to manually generate labels which takes a ton of...

Sanjay1 by New Contributor
  • 37 Views
  • 0 replies
  • 0 kudos

Can I Just Revised an Order… Please?!

This person wants a 3X instead. They made a mistake. Not a rare thing in online orders.Am I going nuts or was there NO WAY to do this for like 5 years and they recently FINALLY added the ability to do this very basic thing and now I CANNOT FIND ANY W...

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thomas5 by Contributor
  • 91 Views
  • 2 replies
  • 1 kudos

Resolved! Bulk rate shopping

I love Shipstation but I am considering moving my business to Easypost. Currently they are the only platform that I know of that will rate shop in bulk. Since the majority of my orders already have weights and dimensions configured, the only thing I ...

Product Bundle Issue

Absolutely happy that Shipstation has added the bundle feature. One issue I've noticed with it though is that when you have it set to just show the bundle name, (not separated out into its individual parts) the product name override does not work.

Daylon by Occasional Contributor
  • 816 Views
  • 5 replies
  • 2 kudos

Shipping Strategies use "Custom Packages"?

Is there any plan to integrate Custom Package selection into the Shipping Strategies feature?I'm aware that I can add an automation to input custom dimensions and weight before the strategy is selected, but it would be much easier for our workflow ju...

Packing Slip Print Status

I'd like to suggest that in the Orders screen there be a column to display whether or not an order has had the packing slip printed, as well as a way to filter by the same.

MJ by New Contributor
  • 61 Views
  • 0 replies
  • 0 kudos

Live Rate Checkout and Automations

We're a new ShipStation customer and configured on the 'Live Rate Calculation Method' Beta. Our hope for this Beta was to be able to present more accurate rates at checkout based on weight/dimensions. It seems to help on straightforward orders of sin...

Scale behavior when scanning a order

I found that when scanning a order and the package is already on the scale the weight will not be recognized until you lift it up and put it back on the scale (or scan before placing the package on the scale).Is there a setting that will allow me pla...

yisraeln by First-timer
  • 120 Views
  • 1 replies
  • 0 kudos

Automatic Address Correction

ShipStations’ “Automatic Address Correction” feature is changing our customers’ shipping addresses to their default billing address. This is an issue with our corporate accounts that want to ship to their satellite offices. It appears to be an interm...

swingman by New Contributor
  • 102 Views
  • 1 replies
  • 0 kudos

Verified status shown in order list

I realize that the Verified badge shows up when viewing an order, it would be nice if there could be some way to show this in the order list. Whether it was a tag, a diferent column, whatever. I can't find any way to accomplish this.

scmsteve by Contributor
  • 1568 Views
  • 4 replies
  • 5 kudos

ParcelGuard Claims Experience as of July 2024

Anyone used ParcelGuard Claims recently? Meaning in the past few months from today July of 2024We are coming back to ShipStation as we currently using Veeqo and we are an Amazon FBM using CSBAWe have seen all the comments on ShipInsurance but would l...

Netology by Occasional Contributor
  • 216 Views
  • 2 replies
  • 0 kudos

Resolved! Weekly Account invoice

Hi does any one know how we can download a full weekly/monthly charge invoice for everything on our account ups,fedex,usps audited packagesaddress correction chargesdaily ups pickupsetcThank you in advance

TC2721 by Occasional Contributor
  • 142 Views
  • 1 replies
  • 0 kudos